Privacy

Your privacy matters.

Learn about how we use your data to help you save on electricity.

When you use SmartWatts, you trust that we will make good decisions with your smart meter data. We’re committed to keeping that trust, and that starts with helping you understand our privacy practices.

What data do we collect?

At SmartWatts we limit our data collection to the minimum required to provide you with great services. Wherever possible we do not store your data to maximize your privacy protection.

The following data is provided by you during account creation and update:

Personal identification information such as your name and email address.
Smart meter information such as your electric service identifier (ESID), meter number and service address.
Energy plan information such as your retail electric provider, contract end date, and rate per kWh.

The following data is collected directly from Smart Meter Texas with an approved data sharing agreement:

Data sharing agreement number, authorization and duration.
Meter consumption and generation data to include: 15-minute interval data, daily register reads, monthly reads, meter attributes, and premise attributes.

The following data is collected as you interact with the SmartWatts site:

Usage data such as access dates and times, features or pages viewed, application crashes and other user experience insights.
System data such as device type, browser, IP address, operating system, and preferred language.

How do we collect your data?

You provide SmartWatts with much of the data we collect.

We collect data when you:

Register or update your account.
Use or interact with our website.
Provide us with feedback via email.
Request customer support.

We also receive your meter consumption data directly from Smart Meter Texas. Please keep in mind that our privacy policy only applies to this site. You can learn more about the privacy policies of Smart Meter Texas by visiting https://www.smartmetertexas.com/security.

How will we use your data?

SmartWatts collects your personal data so that we can:

Create and manage your account.
Analyze and provide insights on your energy consumption.
Identify new features to enhance your user experience.
Email you with usage notifications, feature updates and marketing.

In order to properly configure your account, SmartWatts will share your email address and meter information with Smart Meter Texas to request your approval to share your meter consumption with us under a data sharing agreement.

In addition to the data we collect from you individually, we also aggregate consumption data across groups of users, which enhances our insights and recommendations, and is anonymized in such a way that you cannot be reasonably identified as an individual.

Marketing

From time to time, we would like to send you information about new products and services that we think may be to your benefit.

You may opt-out at any time to stop us from contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes, or if you want to make any other changes to your communication settings, please visit our contact page to let us know.

While our marketing materials may include advertisements from affiliates, SmartWatts will never sell or share your personal data with third parties for the purposes of direct marketing, except with your consent.

Cookies

Cookies are small text files stored on your device that are used to remember your visitor and device settings during and across website sessions. When you visit SmartWatts, we may collect information from you automatically through cookies or similar technology.

For further information, you can visit an information website such as allaboutcookies.org.

You can set your browser to not accept cookies and the above website tells you how to clear cookies from your cache. Please keep in mind that your user experience may be negatively impacted as some website features may not fully function as result.

How do we use cookies?

We use cookies in a range of ways to improve your experience, including:

Keeping you signed in.
Remembering your user preferences and settings.
Understanding how you use our website.
Measuring the effectiveness of marketing campaigns.

What types of cookies do we use?

We use several categories of cookies and each performs different functions:

Strictly Necessary – These cookies are essential for you to login and navigate our site. This category includes authentication, site security, and language preferences.
Site Features & Functionality – These cookies provide functionality that help us enhance your user experience. For example, to remember custom preferences and configuration choices to provide you with a highly personalized experience.
Analytics, Performance & Research – These cookies are used to gain insights to improve your user experience. For instance, insights gathered will tell us which pages on the site are visited most often, whether marketing campaigns are being effective, and if users are receiving any performance issues or error messages.

Data Retention & Storage

Our founders are private people as well, so the security, integrity and confidentiality of your information is extremely important to us at SmartWatts.

Please be aware that, despite our best efforts, no security measures are perfect or impenetrable.

We have implemented technical, administrative and physical security best practices designed to protect your information from unauthorized use, access and modification.
We regularly review our security protocols to consider new technology and safeguards.
We store and retain only the minimum personal information required.

Data Sharing Agreement with Smart Meter Texas

On an annual basis you will be asked to renew your data sharing agreement between Smart Meter Texas and SmartWatts.

Should you elect to discontinue that agreement, or should you decide to cancel your account at any time, we will immediately discontinue collecting your meter data and will only retain the minimum personal information required for account archival purposes.

Data used in aggregate that is not associated with you as an individual will continue to be used for analytical purposes.

Privacy Policies of Other Websites

Our website contains links to other websites. Please keep in mind this privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy as well.

Changes to Our Privacy Policy

We keep our privacy policy under regular review and place any updates on this web page. This privacy policy was last revised in June 2023.

Should we make any significant changes, we will notify you in advance through the website interface and other means, such as email.

While we encourage users to periodically review this notice for our latest privacy practices, use of our services after an update constitutes consent to the updated notice to the extent permitted by law.

How to Contact Us

If you have any questions about our privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please reach out through our contact page.